The Service Culture Evangelist
Pricilia Amadi is a renowned expert and passionate advocate for excellence in service culture across Africa. With over a decade of experience in customer engagement, organizational development, and corporate training, she has carved a niche as one of the most influential voices in service excellence.
As the founder of Service Culture Africa, Pricilia has worked with government institutions, multinationals, SMEs, and nonprofits to develop service-oriented strategies that drive loyalty, employee engagement, and sustainable growth. Her work emphasizes the transformation of service delivery mindsets at both leadership and frontline levels.
A sought-after speaker and workshop facilitator, Pricilia is known for her engaging, practical, and insightful sessions on topics such as customer experience strategy, service design, emotional intelligence in service, and internal culture alignment. She has trained over 10,000 professionals across Nigeria and beyond.
Her mantra, “People don’t remember what you said; they remember how you made them feel,” defines her mission to transform African service narratives from transactional to truly human-centered.
Key Focus Areas
- Service Excellence Strategy
- Customer Experience Management
- Internal Culture Transformation
- Emotional Intelligence in Service
- Leadership for Service
Notable Contributions
- Founder, Service Culture Africa
- Host of the annual Africa Service Culture Summit
- Author of "Beyond Service: Building Human Connections in Business"
- Guest expert on national television and podcasts focused on business transformation